Please see below and plan accordingly. If you have any questions, you can always contact our member service team.
Payment Options Temporarily Not Available
After April 25 at 5 p.m. no payments will be able to be made via debit or credit card on the website or in the office during this transition period.
Cash and check payments can still be made in our lobby, or checks can be mailed or left in our night drop box.
YOU MUST RE-REGISTER FOR AUTOPAY with your debit or credit card, paperless billing and to take advantage of all the new features like energy usage details, account history, outage reporting, easily paying your bill, or contacting customer service - all with your smartphone, tablet, or computer.
SmartHub Goes Live!
On May 1, 2023, CBEC is switching to a new payment system.
If you are currently signed up for Auto Pay with a credit card, this will affect your account. We have provided some dates and important information for you to easily re-register for Auto Pay in our new system.
After we launch on May 1, 2023, we will have instructions on how to register your account and re-activate your Auto Pay settings. Those instructions can be found here.
If you previously were using automatic payments with us you will need to re-register your account and Auto Payment information after out launch day on May 1. We will have instructions posted below on that day.
We will have registration instructions for both the web portal and mobile on this page starting on May 1.
We will have instructions for how to re-set your Auto Payment information in the web portal starting on May 1.
We will have instructations for how to re-set your Auto Payment information in the mobile app starting on May 1.
Here are some important steps to take when we launch SmartHub on May 1.
Account Number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Do I have to use SmartHub to pay my bill? No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Visit cbec.coop/smarthub to view all payment options.
Can I manage and make payments on multiple accounts with SmartHub? Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How can I view my energy use? You can view your energy use on the website and app.
On the website:
Click My Usage
Select My Usage
then select Usage Explorer
On the app:
Select the Energy Use icon to view your energy use.
How current is the account information in the app or website? The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number? Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us as soon as possible.