You can mail us a check for the amount of your bill. Please send it to:
Post Office Box 265
New Castle, Va. 24127
You may set-up automatic monthly payments using your credit card or by e-check by contacting our office at (540) 864-5121.
You may also make payments over the phone by using your credit card or by e-check by contacting our office at (540) 864-5121.
You can pay your bill on-line by credit card or e-check using the following link:Pay MY Bill
Recently we redesigned our rates and our bill to make it easier to read and understand. In every industry, terms are used that the customer may or may not understand. The electric utility industry is not any different. Below are some definitions of some key terms you will see on your bill from the Cooperative.
Recovers the cost of the minimum amount of equipment that the Cooperative must install to provide a member with access to the electric grid. This includes the meter, service drop, transformer and a portion of the poles and wire connecting to the nearest distribution substation.
Is a charge per kilowatt-hour of the electric energy usage. This charge is the same amount regardless of the time of day or season of the year that the electricity is used. In some types of rates called Time of Use rates, the energy charge can be different based on the time the electricity is used. This difference in prices reflects the different costs of production of the electricity. The cost of production fluctuates based on the type of generation used and the level of the usage. During time of high usage the cost of production is higher because of the additional generating resources necessary to meet the level of usage.
Recovers the cost of the physical equipment needed to provide service to customers. There are two types of demand (coincident peak demand and non-coincident peak demand) and thus two types of demand charges. Coincident peak demand measures the customer’s use of the capacity that is coincident with the power generator’s peak demand and is usually used to bill purchase power demand by the power generator. Non-coincident demand is the distribution capacity needed to meet the customer’s maximum use regardless of when it occursand is usually used to bill distribution demand charges.
Recovers the cost of generation and transmission facilities and is usually billed as a charge per coincident peak kW-month for customers with demand meters and billed as a charge per kWh for customers with watt-hour meters.
Recovers the distribution costs above the minimum system needed to provide grid access, which is recovered through the customer charge. The distribution demand charge is usally billed as a charge per non-coincident peak kW-month for customers with demand meters and billed as a charge per kWh for customers with watt-hour meters.
Under ENERGY CHOICE, CBEC must (unless you instruct us otherwise) provide your name, address, account number, and electricity usage information to qualified licensed suppliers. If you do not want your information released, you must “opt-out” by checking the box on your remittance stub or by providing other written notice to CBEC. Should you wish to reverse a prior decision to opt-out, please notify CBEC with written notice.
An entity licensed by the Virginia State Corporation Commission (SCC) to sell competitive energy services. Referred to as CSPs or Electricity Suppliers.
This charge may apply to customers who choose a CSP. Virginia Law permits this charge, which is set by the SCC, to give utility companies the opportunity to recover past investments they made when expecting to serve all customers.
The regulated price per kWh plus or minus the current month’s fuel adjustment factor for electric supply service less any competitive transition charge (CTC). This price will vary based upon your applicable CBEC unbundled rate. A CSP must offer a lower price in order for you to save money on the energy supply portion of your bill. Once you choose a CSP, the price to compare will no longer appear on your electric bill.
kWh is a measure of electrical energy (unit of energy) that represents a 1,000 watt unit of energy for one hour.
Our rate schedules are available on our web site or upon request at the Cooperative office.
The largest electrical use of highest demand for electricity averaged in any 15 minute period per month. It is measured in kilowatts and charges are calculated based on the cost per kW. This charge does not apply to most residential rates.