OBJECTIVE:

This position assists the department personnel in workflow and analysis of the electric and fiber utility. Responsible for supporting the Operations Department by managing and auditing all aspects of the administrative Operations workflow. Works with department personnel in organization of methods for processing paperwork, maintaining records and files and general flow of information.

REPORTING RELATIONSHIPS:

• Reports directly to the Director of Operations.

• Directs: None

• Position is full time and is exempt under the Fair Labor Standards Act.

JOB RESPONSIBILITIES:

• Compose correspondence requiring knowledge of technical and construction matters (work orders, solar    commissioning, meter tampering, etc.).

• Assemble information and prepare various statistical and engineering reports as requested by the Director    of Operations.

• Maintain files related to contracts with various outside entities.

• Assist with the coordination of various regulatory and environmental documents, and with special    projects.

• Maintain central files for department.

• Maintain pole attachment contracts and billing.

• Prepare various invoices and monitor status of payment.

• Work with Staking Engineer to create line extension and construction work orders.

• Process all engineering and operation’s service orders.

   o Coordinate necessary permits and inspections.

• Dispatch outages, troubles, and service orders to appropriate co-op crews.

• Operate and/or observe the co-ops OMS and SCADA system.

   o Relay info to supervisors and crews.

• Function as liaison between cooperative members and the Engineering & Operations Department.

• Collect, file, and record property easements.

• Coordinate and communicate planned outage information to members.

• Perform all fiber application software entries and updates:

   o Create work orders for home installation and connection.

   o Assist in the preparation of all work orders for fiber service drops.

      ▪ Coordinate service drop work with subscriber and contractor.

   o Process service level and/or product changes per subscriber request.

   o Assist with troubleshooting and diagnosing all fiber service issues between concurrent fiber systems       (NISC, AMS, Richweb, Mid-Atlantic Broadband, etc.).

   o Review and approval of bi-weekly timesheets for all hourly Operations personnel.

• All other job-related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or state equivalency certificate required.

• Associate degree (A.A.) in Business Administration from a two-year college or technical school or two (2)    to five (5) years’ experience and/or training is preferred.

• Must have excellent organizational, time management, verbal, and written communication skills.

• Competency in Microsoft Office software applications and the ability to learn other software applications.

• Ability to handle confidential information.

• Ability to work flexible hours or workweek during outages.

• Must have and maintain a valid Virginia driver’s license, as use of company vehicles may be required in this    job.

ADDITIONAL EXPECTATIONS:

• Perform all position responsibilities in accordance with CBEC policies and procedures.

• Must have a valid Virginia Driver’s License, as use of company vehicles may be required.

• Must maintain an operating telephone or personal communication device at his/her place of residence at    all times. Ability to contact the telephone or personal communication device must be made available to    CBEC for the purpose of contacting the associate to conduct legitimate routine and/or emergency    business.

• Must be able and available to work weekends, holidays, evenings, nights and other times outside normal    working hours to assist in service restoration and/or other emergencies that may arise or when workload    demands.

• Attendance at seminars, conferences, and participation in CBEC job safety and training programs, relevant    workshops and other CBEC sponsored courses, and Members’ Annual Meeting.

• This position will require employee to be on an on-call rotation and must be available during their 7-day    work week (within 6 months from the employee’s hire date).

• This position involves primarily inside work and may require occasionally lifting up to 50 pounds     unassisted. This position also requires a minimal degree of standing, walking, climbing, balancing,     stooping, kneeling, crouching or crawling.

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